Team Leader - Operations

 Supervises the functions of the department employees, facilities, operations and cost on a day- to-day basis.  Co-ordinates functions and activities with other department heads as assigned.  Monitors and controls, on an on-going basis:  Quality levels of product and service  Customer satisfaction  Merchandising and marketing  Operating costs  Sanitation, cleanliness and hygiene Upkeep of the entire area under his purview  Ensure optimum performance in specific jobs assigned in the above areas.  Establishes and maintains effective customer/employee relation.  Assist Asst. Managers in setting targets/ goals for the department, makes constant effort to achieve the same.  Minimize transaction time and introduce new techniques of intelligent selling.  Makes constant effort to up-grade and maintain the standards of cinema.  Conducts under the guidance of the Asst. Manager employee orientation, on the job performance, coaching and disciplinary action if necessary, to ensure appropriate staffing and productivity.  Develops formal training plans and conducts on the job-sessions for all employees of cinema.  Ensures all SOPs are followed during Operations in the Area assigned.  Ensures smooth and delightful Customer experience.  Monitors, controls departmental expenses.  Maintains revenue/accounts related records.  Ensures proper maintenance of all equipment’s and follow-up on AMCs.  Controls over-time duties of staff for Compensatory offs.  Efficient and optimum utilization of staff by implementing the rostering effectively.  Is an active participant in the Shift briefing for every shift on daily basis and also conducts the same in the absence of the AM.  Maintains minimum stock levels of all items and participates in inventories on daily/weekly basis.  Participates in the implementation of promotions and events  To monitor VIP movements  To ensure that displays and marques are well maintained and updated at all times.  To ensure proper take-over and hand-over shift.  To ensure cleanliness at box, foyer, auditorium, rest rooms etc. and co-ordinate with housekeeping as and when required.  To ensure smooth operations at all times.  To provide feedback to the Asst. Manager at the end of every shift through logbooks or in person.  To assist the Asst. Manager in preparation of relevant reports and maintain record of the same.  To assist the Asst. Manager in implementation of all contracts, AMCs etc.  To observe and report on a daily basis about any issues.  To ensure smooth Customer transactions following SOP guidelines.  Supervise the staff to ensure maximum productivity and get timely work done.  To ensure safety and security.  To provide a daily requisition for the next day based on the forecast of cinema.  Establish and maintains the record systems to include but not limited to:

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

• Flexible schedule
• Paid time off
• Provident Fund

Work Location: In person