Team Leader - International Voice/Chat process

Responsible to handle a 15-to-20-member team, Voice and or Non-Voice (International) transactions to the best of customers satisfaction. Drive the team to meet goals on all KRA/KPI and SLAs. Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.

Qualification:

Technical skills:

• Should be a team player
• Ability to handle a team with individual ownership
• Should be patient enough to handle any kind of queries.
• Good understanding of computers.
• Should have Basic knowledge on computer hardware peripherals, Operation Systems,
• Excellent Communication Skill.
• Enthusiasm and strong self-motivation & self-reliance.
• Time management skills, with a high degree of flexibility at workplace.

DESIRED PROFILE:

• Should be a team player
• Ability to handle a team with individual ownership
• Self-driven to motivate the team members
• Handling Inbound US Calls or Chats.
• sales exposures must be there
• Involves resolving technical client queries.
• Should be patient enough to handle any kind of queries.
• Good understanding of computers.
• Should have good knowledge on computer hardware peripherals, Operation Systems,
• Flair for customer service and technical troubleshooting
• Excellent Communication Skill.
• Should be well versed with MSO applications
• Experience working with google workspace is an added advantage
• Enthusiasm and strong self-motivation & self-reliance.
• Building a rapport with customers.
• Time management skills, with a high degree of flexibility at workplace.
• Willingness to work in night shifts (Rotational Night Shifts)
• Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
• Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at Movate
• We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc.
• We never request for fees for any purpose during or after the hiring process Role.

Perks and Benefits

Perks and Benefits Shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break)

cab facility - 2 Ways will be provided within 30km radius from Ambattur.(its completely work from office)

work Location -ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 60005

Benefits :

Health insurance

Leave encashment

Life insurance

Paid time off

Provident Fund

Schedule: night shift (rotational)