Job Description

Job Title: Team Leader BPO Technical Support (Voice Process) Location: Bangalore (Shivajinagar Office) Work Mode: Work from Office Work Schedule: 6 Days a Week, 1 Rotational Week Off Job Summary: We are looking for an experienced Team Leader - Technical Support (Voice Process) to manage and guide a team handling technical troubleshooting for lifestyle products, including TVs, Washing Machines, Refrigerators, and Water Purifiers , with a strong focus on TV support . The ideal candidate must have strong technical expertise, team management skills, and excellent communication in English & Hindi . Key Responsibilities: Team Management: Lead, mentor, and motivate a team of technical support executives to achieve performance and quality targets. Technical Support: Provide expert guidance on troubleshooting and repairing TVs, Washing Machines, Refrigerators, Water Purifiers, and other lifestyle products , primarily focusing on TV repairs . Performance Monitoring: Track team performance, resolve escalations, and ensure timely issue resolution. Process Improvement: Identify gaps in the support process and recommend solutions to enhance efficiency. Customer Satisfaction: Ensure high customer service standards and maintain quality benchmarks. Training & Development: Conduct regular training sessions to enhance technical and communication skills within the team. Required Qualifications & Skills: Experience: 4-5 years of overall experience, with at least 1-2 years in a leadership role in BPO Technical Support (Voice Process) . Technical Expertise: Hands-on experience in repairing and troubleshooting lifestyle products, especially TVs . Education: Graduate or Technical Diploma holder in a relevant field. Communication Skills: Fluent in English and Hindi (spoken and written). Leadership Abilities: Strong team management and problem-solving skills. Compensation: Competitive CTC based on experience and skill set. If you have the required experience and leadership skills, apply now to be a part of a dynamic and growing team!