Team Leader- Collections - Lucknow

The Collections Strategy role involves developing and executing a comprehensive strategy that aligns with the company's business goals and regulatory requirements. You will continuously assess and refine approaches, including field collections and outbound collections calling, to optimize results. As a Team Leader, you will be responsible for leading and monitoring Area Collection Managers, collection coordinators, and feet on street (FOS) collection teams. You will provide guidance, training, and performance feedback to enhance collection skills and knowledge among the team members. Performance Monitoring is a key aspect of this role, where you will set and manage collection targets for the team, ensuring that targets are met or exceeded. Additionally, you will implement performance measurement and incentive programs to drive results. Quality Assurance is crucial in maintaining accurate and ethical collection practices. You will be required to implement quality control measures and conduct regular audits of collection activities, documentation, and customer interactions. Collaboration with Field Collection is essential to ensure seamless coordination between field and non-field collection teams. You will collaborate with the field collection team, providing support and resources to optimize field collection activities. Compliance and Regulations are paramount in this role. You will need to ensure that the collection teams adhere to all relevant laws, regulations, and internal policies. Staying updated on changes in collection laws and industry best practices is necessary. Furthermore, you will be responsible for ensuring that the code of conduct and RBI guidelines on collections are practiced diligently.,