Team Leader-Back Office-VOC

Job Description

This role is responsible for Coordinating with clients & inspection team, preparation of inspection certificate/reports, invoices and collection of payment as per the guidelines of company within the stipulated, Main Accountabilities Updating of COMDIV System/VOC platform /software in accurately and in stipulated time as instructed by the management Review of Nomination documents to ensure they are completed as per guidelines of SoP and ISO 17020/ ISO 17065, Communicating with laboratories for quotation and providing them with the correct standards whenever applicable Ensuring that the Laboratories provide the test reports as per the standard requirement and continue follow-up, Maintain ALL data/Information as per ISO 17020 procedure and Instructions Act as Ass/deputy manager in respect of ensuring that all ISO 17020 requirements are met Preparation of necessary reports in stipulated time frame Monitoring day-to-day Ops activity, Making sure tasks within team is well aligned, Coordinating with internal stakeholders (Tech team/ Inspecting Team/ Global Tech team/ back-office team) as well as external Clients Issuance of Invoice and following up for the payment Help to improve company DSO by good collection, Good Knowledge of International Trade/Shipping terms and processes Training / guiding team to enhance productivity Any other work assigned by reporting officer/Manager Qualifications, Experience and Technical Skills Graduate in any stream with hands on experience of VOC OR b-sc Agri/ Food 7-8 years working experience, in the international trade and/or in the Inspection environment is a plus Typing speed minimum 20 to 40 words per minute with a high accuracy rate