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Aaish Solutions logo

Team Leader

3 - 6 years

0 Lacs

bangalore

Posted:6 days ago| Platform: Shine logo

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Skills Required

handling operations team handling bpo team leader

Work Mode

On-site

Job Type

Full Time

Job Description

Job Opening: BPO TEAM LEADER

Languages : English & Hindi (or any regional)

 

Key Responsibilities:

Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office).

Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals.

Monitor and manage key performance metrics including attrition, shrinkage, quality, and schedule adherence.

Collaborate with clients to understand business requirements and ensure service delivery expectations are met.

Drive continuous improvement initiatives focused on productivity, efficiency, and customer experience.

Generate and present operational performance reports to senior management and clients.

Ensure strict compliance with company policies, data protection protocols, and industry regulations.

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Aaish Solutions logo
Aaish Solutions

Human Resources Services

BANGALORE

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