Team Lead- VPN Process

As a Team Lead for the VPN Process at unifyCX, your role will involve overseeing the technical support process for VPN services. With over 8 years of experience, you will play a crucial role in leading and mentoring a team to deliver efficient and exceptional customer experiences. Key Responsibilities: - Lead and manage the VPN technical support team effectively - Monitor daily operations to ensure compliance with SLAs - Handle escalations and resolve complex technical issues promptly - Collaborate with cross-functional teams to identify and implement process improvements - Provide training and guidance to team members to enhance their performance and knowledge Qualifications Required: - 4 to 5 years of experience in technical support and operations management, preferably in the VPN or networking domain - Profound understanding of VPN concepts, troubleshooting techniques, and related tools - Strong leadership abilities, effective communication skills, and adept problem-solving capabilities - Flexibility to work in rotational shifts Join unifyCX, a global Business Process Outsourcing company, and be a part of our transformative AI platform that focuses on delivering superhuman customer experiences through innovative strategies and cutting-edge technologies. As a certified minority-owned business and an equal opportunity employer, we value diversity and prioritize measurable results for our international clientele.,