Team Lead- VPN Process

Role Overview: As a skilled Team Lead at unifyCX, you will be responsible for overseeing the VPN technical support process. Your role will involve hands-on experience in technical support, operations management, and VPN troubleshooting. You will play a crucial part in leading and mentoring a team effectively to ensure the smooth functioning of operations. Key Responsibilities: - Lead and manage the VPN technical support team - Monitor daily operations and ensure SLA compliance - Handle escalations and complex technical issues - Coordinate with cross-functional teams for process improvements - Train and guide team members to enhance performance and knowledge Qualification Required: - 4 to 5 years of experience in technical support and operations management (preferably in VPN or networking domain) - Strong understanding of VPN concepts, troubleshooting, and related tools - Excellent leadership, communication, and problem-solving skills - Willingness to work in rotational shifts UnifyCX, an emerging Global Business Process Outsourcing company, is dedicated to providing personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. With a focus on automation, talent enablement, strategic partnerships, and data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. By leveraging advanced AI technologies, UnifyCX aims to elevate the customer experience and drive operational efficiency for its clients, positioning itself as a trusted partner in meeting the evolving demands of a global market.,