Team Lead - Lending Outbound Calling

Job Description

Job Title / Designation: Team Lead - Lending Location: Noida Key Responsibilities: Team Management: Lead and motivate a team of lending call center representatives to achieve individual and team sales goals of loan approval and disbursement Conduct regular performance reviews, provide coaching and feedback to team members to improve their sales skills and techniques for lead origination and maturity Monitor call metrics (call volume, conversion rates, average call duration) to identify areas for improvement and implement necessary adjustments. Assign leads and manage call queues to optimize team efficiency Sales Performance: Develop and execute sales strategies to maximize lead generation and loan conversions Set clear sales targets and track progress towards achieving them Identify and implement sales initiatives to boost conversion rates and address market trends Conduct regular sales huddles to discuss strategies, share best practices and address challenges. Compliance and Quality Assurance: Ensure adherence to all lending regulations, company policies, and ethical sales practices. Conduct quality monitoring of calls to assess sales techniques, compliance, and customer service standards. Customer Relationship Management: Foster positive customer relationships by providing excellent customer service throughout the loan application process. Build rapport with potential customers to understand their needs and present suitable loan products. Required Skills and Qualifications: Strong Sales Acumen: Proven track record of success in a sales environment, preferably within the lending industry for minimum 5 years Leadership Skills: Ability to motivate, coach, and mentor a team to achieve high performance. Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members. Technical Proficiency: Familiarity with CRM systems, dialers, lead management, loan origination software, and call center technology. Compliance Knowledge: Thorough understanding of lending regulations and compliance requirements. Analytical Skills: Ability to analyze sales data, identify trends, and make data-driven decisions. Key Qualifications: 75% or above in 10th and 12th standard & Full time Bachelors Degree Full time Masters Degree will be a Plus