Team Lead, HR Services

Job Description

Oracle is the #1 global provider of business software. With a best-in-class presence in over 175 countries, we connect the biggest enterprises of today with the tools to challenge in the digital economy of tomorrow. Join us and play an instrumental role in redefining the world of business! Oracle's HR Services team strives to create and deliver a detailed and positive employee experienceacross the entire employee lifecycle. Leading with care and compassion, we develop efficient and simple processes, systems, policies, and programs from hire to retire. We deliver data that is useful and accurate to create people-related strategies across the business. We lead people data and build project management capability across HR. Our work also ensures Oracle remains protected and compliant. We strive to provide employees the resources and support they need during the most important moments in their careers. What You'll Do This is your chance to work with the people who are leading the cloud revolution. You'll bring fresh insight to projects that are changing lives around the world. As a HR Services Team Lead, you will . Work as a key member in IndiaHR Services . Work with other regional process counterparts, partners, collaborators, Country HRs, Business HRs, HR Privacy & Security, and Audit teams to standardize, simplify and automate HR operational processes and services . Lead minimum two processes of employee lifecycle . Be the first point of contact for Oracle Employees pertaining to operations support, including but not limited to pre/onboarding, employment letters, personal and employment data changes in Oracle HCM, exit pack, HR systems and tools . Analyze data on given processes to produce trends and identify/plan improvement areas . Lead/support in implementing process efficiencies and improvements. Identify and promote standard methodologies . Supply or lead projects that will improve customer experience, processes and systems in the global HR Organization by partnering with cross regional and functional teams . Act as Process Owner and Queue manager for assigned processes . Handle requests in Oracle Service Cloud ticketing system and meet the Service Level Agreement . Respond accurately, expertly, and timely to all requests . Ensure knowledge has been collected, organized, and shared timely . Make improvements and adjustments to optimize operational excellence and customer experience . Ensure data privacy and Oracle data standards . Partner with management and key stakeholders to process sophisticated, confidential, time sensitive data . Make recommendations, participate in UAT testing, implement systems and process improvements . Supply independently on a variety of processes, with some assistance and normally receive general instructions on routine work . Work on problems of moderate scope where analysis of situations requires a review of a variety of factors . Exercise judgment within defined procedures and practices to resolve appropriate action . Develop professional expertise, and apply company policies and procedures to resolve a variety of issues . Lead daily operations - including processing and handling complex, confidential, and time sensitive human resources related data . Look for problem trends, and seek opportunities for process improvement . Work and collaborate globally, standardizing, simplifying and automating HR operational processes and services Required Skills/Experience What You'll Bring Your drive, knowledge, and commitment will help us become the number one cloud company in the world. We also look for: . Process improvement, training, communication and project management skills . Excellent problem solving, critical thinking, and analytical skills . Comfortable with full Microsoft office suite, HCM, and other Oracle Cloud applications . High attention to detail and the perseverance to pursue data anomalies . Strong internal client facing skills with a flexible communication style and the ability to communicate sophisticated concepts and analytics in a structured manner . Passionate about trouble shooting data issues to identify strategic solutions . Believe that no jobs are too big no problems are too sophisticated . Communicate effectively - directly and succinctly - across cubicles, organizational boundaries and cultures . Volunteer for new experiences, learning opportunities and to help others . Supply and may lead process improvement ideas and innovation . At least 5 to 8 years of experience working in a data intensive environment, preferably in human resources, where data entry, record auditing and report generation are primary functions of your role #LI-SA1 Career Level - IC3