Team Lead-Fraud & Risk operations

As a Fraud & Risk Operations Associate / Sr. Associate, you will be responsible for reviewing and handling alerts triggered based on predefined parameters from a Fraud and Risk perspective. Your key responsibilities will include: - Documenting details, analysis outcome, and information accurately and thoroughly in the company's system. - Analyzing gathered information to identify patterns and trends. - Providing feedback and insights to internal teams based on the gathered information. - Analyzing data to identify insights in merchant transaction behavior or potential risk trends and translating these insights into risk strategies and roadmaps. - Coordinating with merchants through calls and emails to review and conclude alerts logically. - Performing a review and challenge control, identification, and prevention of potentially fraudulent activity. - Working on alerts, automated workflow, and management reporting to support the monitoring and fraud detection process. - Coordinating with internal and external stakeholders. - Conducting analysis of transaction data across merchant sites, providing insight into trends and customer behavior. - Managing risk cases covering the investigation and follow-up within the defined time frame. - Analyzing to refine and improve key risk indicators used in the platform, including definition and acceptance testing. - Identifying opportunities for improving data quality, reducing noise, and false positives reported by internal quality teams. - Conducting an open-source search to find relevant information to complete the investigation and review. - Capturing information and documents from internal systems/teams as per established norms of the bank's KYC policy. - Conducting CDD/EDD of merchants, including periodic review of the line of business and other available information on the merchant/KYC. - Ability to conduct a detailed investigation in adverse/Negative transaction surveillance/Monitoring. - Being flexible to work on rotational shifts. In addition to the above responsibilities, to succeed in this role, you should possess the following skills: - Minimum 1 to 3 years of prior experience. - Good verbal and writing skills. - Proactive and self-driven attitude. - Good analytical skills. - Understanding of Technology and User Experience. - Good knowledge of SQL and MS Office. By joining us, you will be part of a collaborative, output-driven program that brings cohesiveness across businesses through technology. You can expect a solid 360 feedback from your peer teams on your support of their goals and earn respect from your peers and manager. We believe in creating wealth for the right fit candidates. With over 500 million registered users and 21 million merchants in our ecosystem, you will have the opportunity to be a part of India's largest digital lending story.,