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Team Lead

Team Lead

Coppergate

2 - 4 years

2 - 7 Lacs

bengaluru

Posted:None| Platform:

Apply

Skills Required

team handling us voice process credit card operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for the oversight and daily management of a team of collectors up to 15

• Assigns and schedules work assignments for Collection department personnel

• Ability to effectively teach strong negotiation and decision-making skills ensuring profitably while

maximizing recovery of outstanding balances, documents or resolving escalations

• Establishes department productivity standards utilizing statistical reports and measures collection

activities, work flows, and procedures to ensure maximum efficiency and quality

• Monitor collection calls to ensure compliance to all laws, rules, regulations, policies, procedures

and internal controls

• Identify, train and mentor team members to ensure highest possible levels of performance and

professional development

• Perform regular reviews of team members’ account workmanship and performance to ensure

compliance with all policies and regulations including administering regular performance reviews

• Assume responsibilities for collection escalations, proper follow up by the team members

• Administers proper recognition, performance plans and disciplinary action, in accordance with

company policy and procedures

• Ability to work independently with minimal supervision and as part of a team effort with solid

relationship skills.

• Proven ability to work with cross-functional teams.

• Display highest level of integrity when dealing with customers/employees and processesResponsible for the oversight and daily management of a team of collectors up to 15

• Assigns and schedules work assignments for Collection department personnel

• Ability to effectively teach strong negotiation and decision-making skills ensuring profitably while

maximizing recovery of outstanding balances, documents or resolving escalations

• Establishes department productivity standards utilizing statistical reports and measures collection

activities, work flows, and procedures to ensure maximum efficiency and quality

• Monitor collection calls to ensure compliance to all laws, rules, regulations, policies, procedures

and internal controls

• Identify, train and mentor team members to ensure highest possible levels of performance and

professional development

• Perform regular reviews of team members’ account workmanship and performance to ensure

compliance with all policies and regulations including administering regular performance reviews

• Assume responsibilities for collection escalations, proper follow up by the team members

• Administers proper recognition, performance plans and disciplinary action, in accordance with

company policy and procedures

• Ability to work independently with minimal supervision and as part of a team effort with solid

relationship skills.

• Proven ability to work with cross-functional teams.

• Display highest level of integrity when dealing with customers/employees and processes

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Team Lead