Team Lead – Content Moderation

Description

The role involves leading multiple operations teams (around 50 members) and overseeing governance, performance management, and team development.Candidate will be responsible for managing stakeholder relationships, conducting root cause analysis to improve productivity and quality, and driving strategic objectives with program managers. The position requires expertise in data analysis, process optimization, and ensuring high team performance by meeting targets and maintaining operational excellence. You will also be responsible for reporting, team engagement, and continuous process improvements

Requirements

Post Graduate in English with a minimum of 6+ years of overall work experience

3+ years of experience in setting up and managing successful teams of 50+ Head counts

Experience in leading a team to assess AI responses for accuracy, relevance, clarity, and safety

Good working knowledge of MS Office/Google Office (Word, Excel, PowerPoint)

Ability to define and understand operational metrics and controls

Ability to understand stakeholders requirements, delegate tasks, and prioritize actions

Strong data analysis skills

Excellent written and verbal communication skills with good interpersonal skills

Quick learner with the ability to guide and govern the team with minimal supervision

Self-starter who can learn independently and stay motivated with limited direction

Comfortable with a startup environment, quick adaptability, and project building

Strong team player

Exposure to Gen AI is a plus

Experience in prompt engineering and AI models

Job responsibilities

Lead multiple operations teams, each with 50+ headcount

Manage governance, mentoring, and guidance for teams

Conduct regular one on one with team members and handle poor performance issues

Manage stakeholder relationships with Program leads, Product, and Engineering teams

Perform daily root cause analysis (RCAs) to identify process/team-level gaps related to productivity, quality, and address them promptly

Work closely with program managers to drive strategic objectives, cross/upskill the team, achieve production targets, and optimize/automate operational processes

Develop Subject Matter Expertise in the operations process

Meeting/exceeding targets (Productivity, Quality, SLA, Efficiency, and Utilization)