TDM Manager 2 Leadership Effectiveness

Job Summary

Responsible to plan, organize, develop, manage, and control the activities of assigned Learning & Professional Development (LPD) program/line of business curriculum. This includes planning, coordinating, leading and supervising LPD resources, providing status reporting and communication, leading and managing project execution with a continuous improvement focus, guiding teams in problem solving activities and influencing important change initiatives. Partners with LPD Leadership, National Line of Business (LOB) leaders, and other key stakeholders to achieve organizational excellence in support of company vision, including on-time delivery, quality training programs and productivity improvement/cost reduction strategies.

Essential Duties

1. Provides critical leverage in consulting, developing, planning, executing, and evaluating the practice and

program curriculum to support strategy.

Responsibilities include but are not limited to:

Serving as LPD consultant and advisor to leaders, subject matter experts, course owners, and developers to define curriculum maps and direct the design, development and execution of assigned program/line of business curriculum.

Management of the external instructor/designer process

Leading project teams and focus groups

Working closely with key stakeholders to support the overall success of the curriculum

Planning and coordinating Learning & Professional Development (LPD) resources and utilization

Observing training, reviewing facilitator and program evaluations. Summarizing, providing feedback and offering creative solutions for enhancements, as appropriate.

2. Works closely and collaborates with other LPD Managers on topics common to all LOBs and/or LPD as a whole. The LPD Manager team identifies issues and opportunities for common understanding, recommends and implements best practices, works on LPD projects either as self-identified or assigned by the LPD Leadership team and creates a sense of unity and teamwork within the LPD team as a whole

3. Provides effective leadership to employees and/or team through hiring, orienting, and training. Communicates performance expectations and provides performance feedback, coaching and mentoring. May serve as a Performance Advisor.

4. Provides financial oversight including but not limited to managing external instructor/developer contracts, monitoring LPD staff overtime, assisting in the overall budgeting process and beginning to gain familiarity with the LPD monthly and YTD financial results and assisting in reconciliations of plan to actual.

EDUCATION/CERTIFICATIONS

Bachelor's degree or equivalent experience required

Project Management certification preferred

TECHNICAL/SOFT SKILLS

• Intermediate Microsoft Office skills including Visio and Microsoft Project required
• Strong communication skills both written and verbal required
• Knowledge of project management methodology required
• SharePoint Site Administration experience preferred
• Strong problem solving and analytical skills
• Basic knowledge of instructional design principles preferred
• Facilitation and presentation skills preferred

EXPERIENCE

• 5+ years relevant experience required
• Previous experience in public accounting or business consulting environment preferred
• Previous experience managing multiple projects of high to moderate risk required
• Previous experience facilitating small group meetings required
• Previous experience organizing events preferred

LEADERSHIP SKILLS

• Ability to manage multiple milestone projects, including the ability to supervise, direct and review the results of the project required