Tcs Bengaluru Hiring For Helpdesk Manager

Helpdesk Manager

10 to 12 years

Bengaluru

Kindly refer to the end of the post

Interested candidates please mail with EP ID (registration number process mentioned) in the mentioned Email ID (subhasish.g@tcs.com)

“#Helpdesk Manager_Bengaluru”

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview

• Step 1: Visit https

  ://ibegin.tcs.com/iBegin/

• Step 2: Click to login
• Step 3: Click New user (Register with us)
• Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)
• Step 5: Once completed, your TCS no. will be generated which starts from

  EP2025XXXX

  .
• Step 6: You will receive the EP number on your personal e-mail ID.

Eligibility:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)
• Should be flexible with night shifts & rotation shifts

Overview:

The Tier 1 HR Helpdesk Client Manager is required to lead teams responsible for managing Tier 1 HR related queries from the client employees, line managers, vendors and other 3rd parties basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. These queries should be dealt with at the specified time and with mandated level of accuracy with focus on first time closure. Responsible for ensuring Service Levels and contractual compliance are adhered to.

This role requires mandatory periodic rotational shifts on 24/7 basis

5 days Work from office is mandatory requirement of the role

This role requires mandatory periodic rotational shifts on 24/7 basis

5 days’ Work from office is mandatory requirement of the role.

Knowledge & Experience:

Voice, Emails and

Chat Operations (Must have)

- Experience in Leading teams managing Tier 1 HR helpdesk for UK, Europe or US Employees

- Should have experience in using Workflow / case management tools like ServiceNow, Remedy etc.

- Good understanding of various HR Systems/ applications

- Basic understanding of MIS

- Good understanding of Quality Methodology and tools

- Good understanding of Service level agreements and contractual compliance requirements

- Should have good Excel and Presentation skills

- Should have excellent client and stakeholder management skills