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Tata Capital is Hiring For Training & Development Manager

Tata Capital is Hiring For Training & Development Manager

Tata Capital

2 - 5 years

7 - 12 Lacs

Thane Navi Mumbai Mumbai (All Areas)

Posted:14 hours ago| Platform:

Apply

Skills Required

Training And Development Product Training Retail Training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position

Education:

Experience:

Key Objective of the Job:

Ensure the Customer Service executives are updated with the Process and System changes which has a bearing on the Customer Service/Experience.
Seamless onboarding of New Joiners.
Promote a culture of continuous learning.

Major Deliverables:

Conduct onboarding and refresher trainings for Customer Service employees across all channels.
Evaluate the training needs by way of Customer VOCs, Quality metrics of service request closure, Complaint RCAs, and discussions with Customer service delivery (CSD) heads/leads.
Release of monthly training calendar in line with the training needs.
Deliver/ facilitate the delivery of the monthly trainings
Engage with the stakeholders for functional understanding of the product/process and preparation of the training material.
Conduct Product evaluation test for the employees and share the inputs for refresher training needs with the supervisor and the CSD heads.
Facilitate OJT and certification of the Customer Service executives for Job Readiness.

Skill Sets:

Strong Written and Oral communication skills
Proficient in MS Office tools (Word/Power point/ Excel)
Quick learning ability
Strong organizational and time-management skills
Passion for employee development and continuous learning

Regards,

Pushpa Koli

State HR Manager

8657416676 / Pushpa.koli@tatacapital.com

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