Talent Delivery Manager (BPO Operations)

Job Title: Talent Delivery Manager Experience: 9+ years in BPO Operations Role Overview: Randstad Enterprise is seeking a Talent Delivery Manager with extensive experience in BPO operations . In this role, you will lead a team of 25-30 people and ensure top-tier talent delivery for our clients. This position requires managing a rotating shift schedule every 3 months. Exceptional communication skills and a strong background in BPO environments are essential. Requirements: 6-10 years of experience in BPO operations , focusing on process management. Proven experience managing a team of 25-30 people . Excellent communication skills and interpersonal abilities. Must have experience in BPO operations —candidates from BPO backgrounds are required. Ability to work in a night shift. Key Responsibilities: Oversee daily operations of a large BPO team. Develop and implement effective talent delivery strategies . Collaborate with client stakeholders to address challenges and drive solutions. Monitor and manage KPIs and SLAs to ensure performance standards. Foster a culture of excellence and continuous improvement within the team. Apply now to join a dynamic team and make a significant impact in the world of talent solutions! Show more Show less