Job
Description
Job Skills: Hardware : Cisco/Juniper/ Arista Networking: TCP/IP, IP addressing, subnetting, routing protocols ( OSPF, BGP , EIGRP). Network security: firewalls, VPNs, IPS/IDS systems, access control lists (ACLs) Responsibilities: A Technical Assistance Center (TAC) Network Engineer is typically responsible for providing technical support, troubleshooting, and resolving network-related issues for customers. The required skill set for a TAC Network Engineer typically includes: Networking Fundamentals: Strong understanding of networking concepts, protocols (TCP/IP, DNS, DHCP, SNMP, etc.), OSI model, and network architectures. Routing and Switching: Proficiency in configuring, managing, and troubleshooting routers and switches, including dynamic routing protocols ( OSPF, BGP, ISIS ), VLANs, STP, and routing policies. Network Security: Knowledge of network security principles, firewalls, VPNs, IPS/IDS systems, access control lists (ACLs), and security best practices. Network Monitoring and Management: Experience with network monitoring tools (such as SNMP-based systems), network management protocols (SNMP, NetFlow), and performance optimization techniques. VRF, Routing instances, BFD, VXLAN, Data Center Fabric- Leaf and spine concepts Troubleshooting Skills: Strong problem-solving skills to identify, diagnose, and resolve network issues efficiently and effectively. Hardware Knowledge: Familiarity with networking hardware from various vendors ( Cisco, Juniper, Airsta, etc. ), including routers, switches, firewalls, and load balancers. Communication Skills: Excellent verbal and written communication skills to interact with customers, understand their requirements, and provide clear explanations and instructions. Documentation: Proficiency in documenting network configurations, troubleshooting steps, and solutions for future reference and knowledge sharing. Continuous Learning: Willingness to stay updated with the latest networking technologies, trends, and industry developments through self-study, training, and certifications. User-level knowledge: Jira ticketing, Slack usage and Splunk. Overall, a TAC Network Engineer should possess a combination of technical expertise, problem-solving abilities, communication skills, and a customer-centric approach to effectively support and maintain network infrastructure. Note: Notice period: Immediate to 15 days 12 hours shift (4days working and 3days week off) 24/7 support rotational shift (every 3 months)
