TAC Engineer

As a TAC Engineer at Exclusive Networks, you will be responsible for taking ownership of customer-reported issues and ensuring their resolution. Your duties will involve researching, diagnosing, troubleshooting, and identifying solutions to address customer concerns. Collaboration with a team is key, and you will work with various systems, software, and hardware to provide prompt and accurate feedback to customers. Additionally, you will follow standard procedures for escalation, ensure proper recording and closure of all issues, prepare reports, and document knowledge in the form of tech notes and articles. Adherence to SLAs regarding issue severity is crucial. The ideal candidate for this role holds a B.Sc. / B. Tech / BCA degree in Information Technology, Computer Science, or equivalent, along with 1-2 years of experience in enterprise technical support, IT support, or as a technical engineer. In-depth knowledge of the supported product, strong problem-solving skills, excellent client-facing abilities, and superior written and verbal communication skills are essential qualities for success in this position. Exclusive Networks is a global cybersecurity specialist dedicated to creating a prosperous and safe digital world. With a presence in over 40 countries, we are committed to driving the transition to a trusted digital environment for individuals and organizations. Upholding the highest ethical standards, we prioritize diversity, equity, and inclusion within our culture. Our employee benefits include insurance coverage, provident fund, and travel expenses. Join us at Exclusive Networks and be part of a team that values talent and is focused on continued growth and disruption in the cybersecurity industry.,