Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in Gurgaon
>
Alight
>
T2 - Associate- Customer Service

Job Expired: This job listing has expired.

T2 - Associate- Customer Service

Alight

2 - 5 years

3 Lacs

Gurgaon

Posted:8 months ago| Platform:

Apply

Skills Required

Training Customer Service Representative Analytical skills Service level Customer satisfaction Diversity and Inclusion Standard operating procedures Customer service MS Office Customer Service Associate

Work Mode

Work from Office

Job Type

Full Time

Job Description

Our story

At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.

Our Values:

Champion People - be empathetic and help create a place where everyone belongs.

Grow with purpose - Be inspired by our higher calling of improving lives.

Be Alight - act with integrity, be real and empower others.

It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

(THE ROLE)

Associate - Customer Service (T2)

The Associate - Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Customer Service Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level internal Service Level Agreements and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams.

(RESPONSIBILITIES)

100% of production time to be spent logged in on calls
Answer calls with an approach to deliver positive customer satisfaction
Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
Maintain internal client defined quality on calls
Understands and contributes positively in meeting client SLA s targets
Adheres to Customer Service Attendance Accountability policies
Ensures Customer Service Representative, Team Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
Take complete ownership of self-learning development
Ensuring proper documentation and follow-ups and follow SOP s
Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.
Helps in identifying issues, process delays, and quality problems and recommends solutions and executes.
Work with leads to ensure delivery in accordance with standard operating procedures

(REQUIREMENTS)

Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation)
Work Experience of 2 - 5 years for International Customer Service Voice
Prior Customer Service experience would be preferred
Excellent verbal and written communication skills with least grammatical errors
Basic computer operating skills required (MS- Office Applications)
Appropriate Typing speed to be able to efficiently manage documentation during/post interaction
Ability to work evening/night shifts
Good analytical skills attention to detail.

More Jobs at Alight

Qa Architect

Gurugram, Chennai

10 - 17 yrs

INR 20 - 35 Lacs

Associate - TA ( IT Recruiter)

Gurugram

2 - 4 yrs

INR 3 - 5 Lacs

HRO Processing Associate II

Chennai

2 - 4 yrs

INR 2 - 5 Lacs

Enterprise SharePoint Team Manager

Hyderabad, Gurugram, Chennai

9.0 - 12.0 yrs

INR 15 - 25 Lacs

IT Software Engineer - QA Automation Testing

Chennai

4.0 - 9.0 yrs

INR 10 - 14 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Alight

Human Resources & Technology

Chicago

Login to

Please Verify Your Phone or Email

Confirm Action

T2 - Associate- Customer Service