Systems Engineer

• This position will provide you opportunities to collaborate with highly skilled peers in developing innovative technical solutions. The position applies industry standard requirements in a variety of technologies such as Cloud AWS and its services.

About the Role

• In this opportunity as a Systems Engineer, you will:

• Keen to learn complex architectures and come up to speed quickly.
• A self learner, self-driven and able to operate with minimal supervision.
• Able to demonstrate ownership on accountabilities.
• Able to successfully communicate with business partners, management and technical team members.
• Proactive in raising problems and identifying solutions.
• Strong sense of customer service.
• Able to work in a highly collaborative team setting and Devops environment.
• Primary Responsibilities:
• Perform change management functions involving software deployment and server maintenance requests.
• Coordinate and plan changes with other technology teams involving servers within our environment.
• Respond and mitigate incidents as they occur within the environment.
• Contribute details to post incident review process.
• Communicate and escalate customer impacting issues according to department guidelines.
• Represent operations in a technical fashion to leadership and development teams.
• Lead projects and engagements that evolve the stability, scalability, and supportability of the Novus Services environment.
• Partner with development and other operations team to continue evolving our monitoring and operational procedures for the Novus Services architecture.
• Be a customer advocate ensuring service requests are completed and assigned with the appropriate priority within the operations teams.
• Update support documentation as needed as environment changes occur.

About you:

• Youre a fit for the role of Systems Engineer if you:

• College degree or technical certification.
• Minimum of 3 to 5 years of experience in an enterprise level operation support role and Devops..
• Excellent written and verbal communication skills.
• Strong collaboration skills.
• Desire to work in a fast-paced, agile based environment.
• SRE knowledge on skills such asAWS - (EC2, ECS, VPC, s3, RDS, AWS DevOps, Cloudformation, Lamba), Githubgithub action, Tomcat,terraform,Datadog
• Familiarity of ITIL Change and Incident management processes.
• Familiarity with software development and QA practices (e.g. Agile)
• Familiarity of database and networking concepts.