The HIH - Systems Analysis Lead Analyst will onboard, upgrade, maintain, and administer internal and vendor applications across various corporate and HR functions, often requiring coordination between business areas and vendors. The analyst will support applications across various business areas, including HCM, Global Security & Aviation, Food Services, Printing and Distribution, Travel & Meeting Services, Corporate Research, Civic Affairs, and Real Estate.

Responsibilities:

Work with business partners to gather requirements and translate them into technical specifications
Manage a work intake process for request triage and delivery
Manage vendor applications and oversee vendor relationships
Document and provide on-going production support for the applications as required
Ensure that production support meets established SLAs
Ensure that projects are delivered on time and within budget and are of the highest quality, meeting all team standards
Ensure business partners are receiving key production changes and are satisfied with delivery
Guide projects through all phases of the SDLC
Select and implement best practices and processes for Source Control, Build Automation, Testing, Code Review, and Production Support
Coordinates with other team members and business areas to integrate project with other applications
Balance project management and technical delivery responsibilities to satisfy requirements from a broad range of internal and external stakeholders

Competencies / Skills

Proficiency with Microsoft Office suite (including MS Project and Visio)
Proficiency creating and maintaining relational databases on SQL server including views and stored procedures
Proficiency with SSIS packages and Connect Direct for data movement between internal and external stakeholders
Basic programming and database knowledge to analyze production issues (.NET, JavaScript, SQL, Python)
Proficient in technical troubleshooting in production environments
Demonstrated ability to work on multiple tasks simultaneously
Demonstrated knowledge of software development life cycle and project management life cycle required
Ability to work with third party consultants and vendors / Experience in vendor management and hosted solutions
Ability to manage business relationships

Qualifications:

Bachelors Degree and/or combined years of related work experience
6 or more years work experience in IT
Knowledge of corporate functions of an organization (HR, Finance, etc.) a plus
Experience in supporting corporate applications a plus
PMP certification a plus

Confidential, unpublished property of The Cigna Group. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. \u00A9 2025 The Cigna Group

Location & Hours of Work:

Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate.
Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required.

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Systems Analysis Lead Analyst