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System Engineer - L4

1 - 5 years

3 - 6 Lacs

Hyderabad

Posted:2 months ago| Platform: Naukri logo

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Skills Required

windows troubleshooting citrix vdi remote support vpn system engineering citrix xendesktop citrix xenapp xendesktop xenapp microsoft azure networking netscaler system administration ms office outlook active directory troubleshooting vdi citrix

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Research, identify, and resolve customer complaints using applicable software. ?¢ Route calls and tickets to appropriate resources and Domains who can best support he user, ?¢ Document all call information according to standard operating procedures. ?¢ Recognize, document, and alert the management team of trends in customer calls. ?¢ Create SOPs for new Issues and resolution given. ?¢ Complete call logs and reports.

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Information Technology & Services

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    CEO & Managing Director

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    Chief Financial Officer

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