System Analyst_ IT Ops

1. ROLE PURPOSE & OBJECTIVE

(A two to three line statement outlining the objective or the reason for which the job exists. What would not get done in the organization if this role did not exist?)

The role will be required to provide support to the IT Service Management team managing CRM Applications in running support functions of all business functions, L1&L2 teams, incident management. It involves the production management, post production service delivery, end user management, supporting delivery of software projects, operational planning & improvement and technology adoption initiatives across various Industry verticals and geographies in Digital and Business Enterprise Applications.

1. KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business

• To understand business requirements and business processes thereby formulating solutions, to ensure business continuity.
• To ensure business SLAs related to production systems are not missed and requirements are met with highest standards of quality and integrity.
• To ensure thorough documentation, following the standard operating procedures set in place.
• To keep senior management and stakeholders updated on the status of projects.

1. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

Bachelor’s in Application Management/Masters in Computer Application/B.E or B.Tech (IT/CSE)

Experience (Years and Core Experience Type)

• Overall 2-6 Years with at least minimum of 2 years in Bank IT service management vertical
• Strong SQL skills, switching technologies, java.
• Experienced in SQL server databases

Certifications

As appropriate

Functional Skills

• Sound knowledge of IT Service Management principles & the evolving practices for the management of service delivery and Knowledge of ITSM best practices.
• Knowledge of CRM, Channels Applications, functioning of CRM and Channels Applications offered by Bank branches and Business; end user relationship management.
• Knowledge of RBI polices and guidelines relevant to SFB