System Analyst

Role & responsibilities

• Work closely with business stakeholders to understand their needs and translate them into technical specifications.
• Analyse current systems and processes to identify areas for improvement or automation. • Design new IT solutions, modify or enhance existing systems, and ensure alignment with business goals.
• Liaise with third parties and other IT staff to ensure system solutions are delivered effectively.
• Conduct feasibility studies, prepare system documentation, and develop system models (e.g., data flow diagrams).
• Support system integration, testing, and deployment activities.
• Train system users and provide support during and after implementation.
• Monitor proactively system performance and troubleshoot issues as needed.
• Maintain the system administration
• Produce metrics from the system and create any gaps through our business intelligence tools.
• Stay up to date with technological developments and recommend new solutions or improvements. Look to identify end of life, ageing systems
• Continue to support mobilisation implementations as well as project implementations to maintain overall visibility of change in the team.
• End to end ownership and drive of the system analytics delivery
• Create reporting packs for the C suite re processes, data, interfaces and security.
• Experience with databases, data analysis, and systems integration.
• Knowledge of software development lifecycle (SDLC) and Agile or Waterfall methodologies. • Experience with ERP or CRM systems (e.g., SAP, Salesforce).
• Certification in business analysis or systems analysis (e.g., CBAP, IIBA. APMP/Agile).
• Experience with cloud technologies or modern data platforms.