System Administrator - Supply Chain

You will be providing end-to-end support for all Supply Chain Solutions. As the immediate technical contact for all DC, MDC, Ship Hub, and retail locations, you will handle calls and chats, documenting all interactions in ServiceNow. In case of issues and outages, you will collaborate with vendors, developers, and application administrators to resolve them and identify the root cause. Managing automation infrastructure for MDCs and Ship Hubs will also be part of your responsibilities. Additionally, you will respond to system alerts, troubleshoot Supply Chain systems using various tools, and communicate technical information to both technical and nontechnical personnel. Using standardized procedures and practices, you will work towards achieving goals, objectives, and meeting deadlines. You must be willing to participate in rotational on-call duties. - Provide end-to-end support for all Supply Chain Solutions - Serve as the immediate technical contact for DC, MDC, Ship Hub, and retail locations - Address issues and outages, collaborating with vendors and developers - Manage automation infrastructure for MDCs and Ship Hubs - Respond to system alerts and troubleshoot Supply Chain systems - Communicate technical information to technical and nontechnical personnel - Use standardized procedures and practices to achieve goals and meet deadlines - Advance issues to ensure SLA is met or exceeded - Develop documentation around issues and resolutions - Participate in rotational on-call duties You are required to have: - General System Administration experience - General knowledge of Windows - Experience working with databases (Oracle and SQLServer) - Experience working with a ticketing system - Ability to learn complex processes and procedures - Ability to identify and resolve issues independently - Strong documentation skills - Excellent oral and interpersonal communication skills - Ability to communicate technical ideas in a user-friendly language - Experience working in a collaborative team-oriented environment - Self-motivated with attention to detail - Able to prioritize and implement tasks in a fast-paced environment - Solid understanding of organizational goals and objectives - Adherence to Company compliance, Health Safety, and Environment (HSE) policies and procedures You will also assist with the installation, configuration, maintenance, debugging, and support for systems software/hardware to ensure expected availability and performance levels are achieved. Additionally, you will be expected to maintain regular and reliable attendance and perform any other duties as assigned.,