System Administrator ( EDR & O365 Support with Networking)

Job Title: System Administrator ( EDR & O365 Support with Networking)

Location:

Job Summary

We are looking for a proactive System Administrator with 34 years of experience in managing IT infrastructure, user administration, and endpoint security. The role requires expertise in Windows Server/Active Directory, Office 365 administration, Endpoint Detection & Response (EDR), and network troubleshooting. The candidate will be responsible for ensuring smooth system operations, handling escalated incidents, and maintaining IT security compliance.

Key Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and IT peripherals.
• Provide technical support for Windows OS, MS Office, and Office 365 (user accounts, mailbox, Teams, OneDrive, SharePoint).
• Provide L1/L2 technical support for OS, applications, and user access issues.
• Manage Active Directory (user creation, groups, permissions, GPOs).
• Troubleshoot and support basic network issues (LAN, WAN, Wi-Fi, switches, routers).
• Monitor system performance, capacity, and security compliance.
• Configure and support remote access (VPN, RDP) for users.
• Deploy, monitor, and maintain EDR solutions on endpoints
• Investigate and remediate endpoint security alerts in coordination with the security team.
• Ensure compliance with IT security policies and patch management practices.
• Maintain asset inventory and prepare technical documentation.
• Escalate complex issues to senior engineers or vendors when necessary.

Required Skills & Qualifications

• 3-4 years of experience in desktop support or IT helpdesk role.( Preferred worked with Hospital )
• Strong knowledge of Windows OS, Active Directory, and O365 administration.
• Hands-on experience in network troubleshooting (routing, switching, firewall basics).
• Hands-on experience with Active Directory and user administration.
• Good understanding of EDR tools (Microsoft Defender, CrowdStrike, etc.).
• Strong analytical, problem-solving, and communication skills.
• Excellent troubleshooting, communication, and customer service skills.

Preferred Certifications

• CCNA, MCSA, ITIL, or Microsoft 365 Certified.

Career Path

Role & responsibilities

Preferred candidate profile