System Administrator

Job Summary:

Key Responsibilities:

1. Technical Support:

• Provide timely technical support to users via phone, email, or in person.
• Diagnose and troubleshoot issues related to hardware, software, and networking.
• Assist users with basic computer functions, software applications, and technical queries.

2. System & Software Management:

• Install, configure, and maintain computer systems, software applications, and peripherals.
• Perform regular software updates, patches, and system maintenance to ensure optimal performance.
• Set up and configure printers, scanners, and other peripherals as needed.

3. Network Administration:

• Manage and troubleshoot networking issues, including connectivity, bandwidth, and security.
• Ensure the security and privacy of systems and data by implementing and following company policies.
• Monitor network performance and optimize it as necessary.

4. Collaboration & Problem Resolution:

• Collaborate with other IT team members to resolve complex technical issues.
• Document technical processes, procedures, and solutions for future reference.
• Provide training to users on basic computer functions and software applications.

5. Asset Management:

• Maintain an inventory of hardware and software assets, ensuring they are up-to-date and in good condition.
• Manage hardware lifecycle, including procurement, deployment, and disposal.

Qualifications:

1. Education:

• Diploma or degree in Information Technology, Computer Science, or a related field.

2. Experience:

• Proven experience as a System Administrator, IT Support Specialist, or similar role.
• Experience with ticketing systems and remote support tools is a plus.

3. Technical Skills:

• Strong knowledge of Microsoft Office Suite, Google Suite, and MS Outlook.
• Proficiency in networking concepts and troubleshooting.
• Familiarity with Windows and Mac operating systems.
• Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are desirable.

4. Soft Skills:

• Excellent problem-solving and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong organizational skills and attention to detail.