System Administration Support

About the Role

Role Description:

Manager

Roles & Responsibilities

Technical Support / Project Coordination:

• Provide support for

  clinical trial platform technologies

  related to the

  Rave EDC System

• Work with the

  EDC vendor

  to translate business issues/requirements into technical solutions
• Manage

  Rave EDC FMT meetings

  , including agenda setting and meeting minutes
• Coordinate and oversee

  Rave User Access

  for all studies across all Rave URLs
• Evaluate potential use of other

  EDC systems

  , e.g.,

  Veeva System

• Maintain standard

  business processes

  within GDO Systems to ensure

  regulatory compliance

• Coordinate with

  third-party vendors

  for

  Rave upgrades

  and

  custom script validation

• Collaborate with

  cross-functional teams

  for testing downstream systems affected by Classic Rave and Rave EDC releases
• Act as a liaison between

  R&D stakeholders

  and systems for Rave access and design of new functionality due to business or regulatory changes
• Serve as a technical point of contact with the

  DTI team

  to manage enhancements to systems (e.g., STAR, DMP)
• Provide

  technical and business process input

  for automation and new technology adoption
• Manage document creation and updates related to

  Rave User Access

  , including for acquisitions (e.g., Horizon)
• Conduct

  risk assessments

  for evaluation of alternative EDC systems (e.g., Veeva)

Confidentiality & Professionalism:

• Handle

  sensitive and confidential information

  with discretion
• Act as a

  gatekeeper

  to ensure alignment with

  executive priorities

Basic Qualifications and Experience

• Master's degree

  and

  4 to 6 years

  of related experience

• Bachelor's degree

  and

  6 to 8 years

  of related experience

• Diploma

  and

  10 to 12 years

  of related experience

Functional Skills

• Management and

  operational oversight

  of

  GDO systems, platforms, and tools

  (e.g., EDC)
• Ensure

  quality

  and

  timely operational delivery

  of system activities supporting

  EDC platform upgrades

• Lead or participate in the

  development, review, and implementation

  of processes, SOPs, and policies affecting GDO
• Drive

  continuous improvement

  in Rave User Access and

  EDC release validation

  processes
• Optimize

  Rave EDC release validation

  using

  AI

  and

  automated technologies

• Respond to

  R&D stakeholder inquiries

  related to Rave User Access and manage the

  EDC mailbox

Must-Have Skills

• Strong

  technical

  and

  analytical

  skills with the ability to manage

  multiple projects

• Exceptional

  attention to detail

  and

  accuracy

  in deliverables
• Ability to work

  independently

  and

  proactively

  in a fast-paced environment
• Proficiency in

  Microsoft Office Suite

  (Word, Excel, PowerPoint, Outlook)
• Familiarity with

  virtual collaboration tools

  (e.g., Teams, WebEx)

Good-to-Have Skills

• Knowledge of

  pharmaceutical industry terminology

• Experience working in a

  multinational environment

  with

  global teams

• Familiarity with

  project management tools

  and

  methodologies

• Basic understanding of

  compliance

  and

  data privacy requirements

Soft Skills

• Excellent

  verbal

  and

  written communication

  skills
• High degree of

  professionalism

  and

  interpersonal skills

• Strong

  problem-solving abilities

  and

  adaptability

  to changing priorities

• Resilience

  ,

  discretion

  , and ability to

  thrive under pressure