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Support Team Lead

Support Team Lead

10 - 13 years

|

0 Lacs

chennai tamil nadu india

Posted:5 days ago| Platform: Foundit logo

Apply

Skills Required

salesforce iis monitoring and alerting tools

Work Mode

On-site

Job Type

Full Time

Job Description

Looking for 10-13 years of L1 Support experience

Technically skilled in IIS, monitoring, and alerting tools Datadog ,
Power automates(power script) , AWS/Azure, ticketing tools like ServiceNow or any tools
They need to have certification of ITIL or minimum 5 years of ITIL processes followed in their support project , previous exp in 24/7 and 24/5 production L1 support projects
Analyzing incidents or services , updating resolution notes
Adaptability to learn new technologies like salesforce
Excellent communication skills- since they should directly interact with stakeholders
Experience in managing or handling managed service projects

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