Support Manager

As a Support Manager at Tuebora, you will play a pivotal role in leading support operations with clarity and impact. Your core strength lies in providing exceptional support to customers in the realm of cybersecurity powered by AI. You will be responsible for managing support operations with efficiency, focusing on fast escalations, meeting tight SLAs, and ensuring customer satisfaction. In this role, you will not just be tracking tickets but providing high-impact engineering support with a sense of urgency. Drawing from your experience in the field, you will lead the support team from the front lines, championing the customers" needs and ensuring their requirements are met promptly and effectively. Your key responsibilities will include guiding and developing a top-tier support team that prioritizes customer satisfaction, handling tough issues directly, and ensuring round-the-clock reliability and swift issue resolution. With your 8+ years of experience in enterprise software support and a strong background in B2B or enterprise environments, you will bring valuable insights to the table. Moreover, your proficiency in technologies like Java, ReactJS, REST APIs, and Kubernetes will be instrumental in your success in this role. You should have a track record of building efficient processes, tracking relevant metrics, and continuously improving support operations. If you are comfortable with tools like New Relic, it would be considered a significant advantage. By joining Tuebora, you will have the opportunity to solve complex challenges, lead a dedicated support team, and ultimately, delight customers with exceptional service. To learn more about this exciting opportunity, visit www.tuebora.com.,