Home
Jobs
MSC Technology logo

Support Lead-Microsoft Dynamics 365

8 - 13 years

20 - 30 Lacs

Chennai

Posted:1 week ago| Platform: Naukri logo

Apply

Skills Required

Power Automate Powerapps CRM Plugins

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role: We are seeking a Lead Support Engineer with expertise in Microsoft Dynamics 365 to join our team. As a Lead Support Engineer, you will be responsible for providing top-tier support to business users, ensuring smooth operations and system performance. You will interact with both technical teams and business users to deliver optimal solutions and improve the functionality of Microsoft Dynamics 365 applications. Key Responsibilities: Customer Support & Communication: Serve as the primary point of contact for business users, providing support through phone and email. Communicate effectively in English, ensuring clear explanations and troubleshooting steps to users at all levels. Lead and mentor a team of engineers in supporting Microsoft Dynamics 365 and related applications. Technical Expertise: Provide in-depth support for Microsoft Dynamics 365 applications, including Sales and Customer Service modules. Utilize Basic SQL knowledge to query and manipulate data as needed for troubleshooting and resolving user issues. Demonstrate expertise in Power Apps and Power Automate, leveraging these tools to automate workflows and enhance system efficiency. Hands-on experience with XRM Toolbox, Sitemap Editor, and FetchXML Builder to customize and maintain the Dynamics environment. Problem Solving & Troubleshooting: Apply excellent analytical and problem-solving skills to resolve technical issues efficiently and accurately. Troubleshoot and resolve complex user issues, ensuring minimal downtime and maximum user satisfaction. Team Management: Lead and supervise a team of engineers, ensuring that service level agreements (SLAs) are met. Provide guidance and training to junior team members, promoting best practices and continuous learning. Interested candidates can apply or share your profile to indradevi.manikandan@msc.com

More Jobs at MSC Technology

Technical Lead SQL DBA & Sr SQL DBA - Bangalore location

Bengaluru

5 - 10 yrs
|

INR 6 - 13 Lacs

Senior DBA-IRIS

Chennai

5 - 10 yrs
|

INR 7 - 17 Lacs

Lead Developer - Dynamics

Chennai

10 - 17 yrs
|

INR 10 - 20 Lacs

Senior/Lead Ensemble Developer

Chennai

6 - 11 yrs
|

INR 8 - 18 Lacs

Technical Lead SQL DBA & Sr SQL DBA Job Openings

Bengaluru

5 - 10 yrs
|

INR 6 - 13 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Power Automate Interview Now

My Connections MSC Technology

Download Chrome Extension (See your connection in the MSC Technology )

chrome image
Download Now
MSC Technology
MSC Technology
www.msc-technology.com

Information Technology Services

Irving

51-200 Employees

32 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

    CTO

RecommendedJobs for You

MSC Technology logo

Support Lead-Microsoft Dynamics 365

MSC Technology

Chennai

Epiq Softech logo

Senior HR Integrations Consultant

Epiq Softech

Hyderabad

Bytespoke Com logo

Pega Lead Business Architect (LBA)

Bytespoke Com

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

Azzarosol Solutions logo

Senior Lead F & O Functional Consultant

Azzarosol Solutions

Thane

Sightspectrum logo

.NET Application Developer

Sightspectrum

Pune, Chennai, Bengaluru

Oplinnovate logo

Scrum Master IT - OPL

Oplinnovate

Ahmedabad

Ojas Innovative Technologies logo

Testing Services

Ojas Innovative Technologies

Bengaluru

Expleo logo

MES consultant For CSV Validation

Expleo

Bengaluru

Royal Cyber logo

GCP Lead

Royal Cyber

Bengaluru

Rarr Technologies logo

Workday Finance Assistant Manager/Tech lead

Rarr Technologies

Bengaluru