Support & Implementation Trainer

Job Description

Roles & responsibilities Implementation & Support Expert EHR & RCM Location : Ahmedabad Work Hours : US Shift (Night shift, Monday to Friday) Work Mode : Work from Office Language Requirement : Excellent written and spoken English Role Overview We are seeking a medically qualified professional to join our Implementation and Support team. This role supports US-based healthcare clients with the setup, training, and support of Electronic Health Record (EHR) and Revenue Cycle Management (RCM) software. The ideal candidate must be fluent in English and comfortable working in night shifts from our Ahmedabad office. Key Responsibilities Implementation (EHR & RCM) Understand client requirements and configure the software based on clinic and specialty-specific workflows Conduct workflow discussions and gap assessments with US clinics and billing teams Set up providers, specialties, CPT/ICD codes, visit types, fee schedules, and payer details Assist in setting up templates for charting, prescriptions, lab orders, and patient communication Conduct remote training sessions for providers, front desk, and billing staff Oversee go-the live process and resolve any transition-related issues Document system configuration, workflows, and user-specific settings Support (EHR & RCM) Handle support tickets for clinical, scheduling, and billing modules Troubleshoot issues related to appointments, charting, coding, claims, denials, payments, and patient portal Assist clients with insurance setup, ERA/EDI enrollment, and payer communication Manage claim rejections, resubmissions, and AR follow-up guidance Provide guidance on US healthcare billing concepts like CPT, ICD-10, HCPCS, and modifiers Explathe in and generate operational and financial reports Communicate regularly with clients to ensure resolution and satisfaction Maintain accurate records of tGuideickets, training sessions, and support interactions Qualifications Education : MBBS, BHMS, BAMS, BDS Strong understanding of healthcare workflows, patient care, and clinical documentation Familiarity with US healthcare system, medical billing, and insurance processes (preferred) Excellent spoken and written English Comfortable with software applications, Excel, and online support tools Willing to work in the S night shift from Ahmedabad office