Posted:2 hours ago|
Platform:
Work from Office
Full Time
Experience: 6 Months 7years
Location: Bangalore
Industry: US Healthcare / Revenue Cycle Management (RCM)
About the Role
We are seeking enthusiastic and detail-oriented AR Callers with hands-on experience in US Healthcare, RCM,
Hospital Billing, EPIC, and Accounts Receivable follow-up. The ideal candidate will be responsible for managing
denials, resolving billing issues, and ensuring timely follow-up with insurance companies to accelerate cash flow.
Key Responsibilities
• Perform AR follow-up with US insurance companies via phone to resolve outstanding claims.
• Review and analyze unpaid, underpaid, or denied claims and take corrective actions.
• Work on Hospital Billing, charge corrections, and claim status checks.
• Handle denials, appeals, and reprocessing requests as required.
• Understand and apply US healthcare terminology, insurance guidelines, and compliance standards.
• Document all actions taken in the relevant systems, including EPIC or other RCM platforms.
• Collaborate with internal teams to reduce A/R aging and improve collection efficiency.
• Meet daily, weekly, and monthly productivity and quality targets.
Required Skills & Qualifications
• 6 months to 2 years of hands-on experience as an AR Caller or in RCM / US Healthcare processes.
• Strong understanding of Hospital Billing and insurance follow-up procedures.
• Experience working on EPIC software or similar claims management tools.
• Excellent verbal communication skills with a neutral accent.
• Ability to analyze issues, think critically, and negotiate with insurance representatives.
• Good typing, documentation, and MS Office skills.
• Willingness to work in night shifts (US shift hours).
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