Support field engineer

Job Description

We are seeking a Support Coordinator to join our team at J Technologies India Private Limited. As a Support Coordinator, you will be responsible for providing excellent customer service and coordinating support activities for our GPS and reverse camera products. This is a full-time position based in Coimbatore, Tamil Nadu, India, with an employment type of Full-Time. Qualifications and Skills Any degree in a Electronic related field 1-3 years of experience in a Electrical and Electronic related support role Excellent communication and interpersonal skills Strong problem-solving abilities Ability to prioritize tasks and meet deadlines Proficiency in using support tools and software Knowledge of GPS devices and technology is a plus Ability to work effectively in a team environment Attention to detail and organizational skills Roles and Responsibilities Coordinate customer support activities, ensuring timely response and resolution of customer issues Handled customer in call through and given solutions for telephonic ways field training should attend three months hindi is knowing people only preferred Collaborate with the sales team to provide technical support during the pre-sales and post-sales process Assist customers with troubleshooting technical problems and provide solutions Maintain accurate records of customer interactions and transactions Manage product returns and exchanges, ensuring customer satisfaction Identify opportunities for process improvement and contribute to the development of support documentation Collaborate with cross-functional teams to escalate and resolve complex customer issues Stay updated with product knowledge and industry trends to provide the best support to customers Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Provident Fund Shift: Day shift Morning shift Education: Diploma (Preferred) Experience: Electrical engineering: 1 year (Preferred) Language: Hindi (Preferred) Willingness to travel: 100% (Preferred)