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Support Executive

Wendor Innovations Private Limited

0 years

|

1 - 0 Lacs

Gurugram, Haryana

Posted:17 hours ago| Platform: SimplyHired logo

Apply

Skills Required

Work Mode

Remote

Job Type

Full Time

Job Description

Customer Support: Provide prompt and effective assistance to customers facing issues with vending machines—via call, chat, or ticketing systems—ensuring resolution within defined Turnaround Time (TAT).
Ticket Escalation: Coordinate with internal teams (technical, logistics, supply chain, etc.) to resolve tickets that cannot be solved at your level.
Process Optimization: Identify recurring issues and share suggestions for process improvements or system enhancements to reduce future support queries.
On-Site Visits: Conduct site visits when remote resolution is not possible, ensuring end-to-end issue handling and customer satisfaction.
Documentation: Log all interactions, resolutions, and learnings in the ticketing system accurately and promptly.
Cross-Functional Collaboration: Liaise with internal departments for fast and efficient issue resolution and relay feedback from the field for product or process enhancements.

Job Type: Full-time

Pay: ₹11,621.29 - ₹20,717.07 per month

Benefits:

Cell phone reimbursement
Internet reimbursement
Paid sick time
Paid time off
Provident Fund

Shift:

Day shift

Work Days:

Monday to Friday
Weekend availability

Work Location: In person

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Wendor Innovations Private Limited

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