Work from Office
Full Time
This is a semi-voice process. As a support agent, you will interact with partners and customers on behalf of the organisation through support channels such as the HelpDesk, emails, phone, and social media platforms. You will provide customers with information on products and services and resolve any problems they might face to ensure high customer satisfaction. Over time, you will also learn about Wealth Management.
Responsibilities1. Receive incoming calls from Partners and Customers and resolve theirRequirements1. The ideal candidate would have 2-5 years of support experience in the BFSI sector.2. Good verbal & written communication skills with a minimum 30 words per minute typing speed3. Good Telephone etiquette and ability to follow SOP and scripts4. Knowledge of financial products like MF, Insurance, and stocks5. Experience in MF or KYC, or stock broking operations6. Fluency in English and Hindi (Fluency in more languages will be a plus)7. Willingness to work in rotational shifts & week offs.Work Location - HSR Layout, Bangalore. queries/complaints.2. Respond to queries/complaints of Partners, Customers & RMS received via tickets/chats.3. Out-call the RMS, Partners, and Customers when needed (as per business requirements).4. Explain / Educate the RMS, Partners, and Customers on our tools and products.5. Provide exceptional Partner / Customer service.
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