Support Executive (FASTag Services – Operations)

We're Hiring: Support Executive (FASTag Services – Operations)

Job ID: SE/OPR/JUNE25
Company: Akova Fintech Solutions Private Limited
Location: 18 Rabindra Sarani, Poddar Court Building, Gate No: 3, 3rd Floor, Room No: U, Kolkata – 700001
Salary: As per candidature (competitive and experience-based)
Work Mode: Hybrid – Work from Office & Work from Home

About Akova:

Akova Fintech Solutions Pvt. Ltd. is a leading fintech company specializing in FASTag services, delivering innovative, seamless toll payment solutions across India. We're expanding and looking for motivated individuals to join our growing Operations Support Team.

Role Overview – Support Executive (FASTag Services):

As a Support Executive, you’ll be the first point of contact for our customers, assisting them with FASTag-related queries through phone, chat, and email. You’ll play a key role in ensuring smooth user experience, issue resolution, and service education.

Responsibilities:

• Respond to customer queries via phone, chat, and email.
• Assist with FASTag account issues, transaction disputes, and service interruptions.
• Educate users on new features, policies, and processes.
• Guide customers through troubleshooting and self-service steps.
• Ensure timely resolution and maintain follow-up on open tickets.
• Accurately document customer interactions and feedback.

Preferred Skills & Qualifications:

• Strong communication skills (verbal & written).
• Ability to manage multiple queries in a fast-paced environment.
• Preferred Knowledge:
• SQL
• Python
• Advanced Excel
• Problem-solving mindset with a customer-first approach.
• Freshers welcome – training will be provided.

Work Details:

• Rotational Shifts (Details shared during interview)
• Hybrid Role – Work from Office and Work from Home flexibility
• High-visibility operational role with impact

Why Join Akova?

• Training and mentorship provided
• Opportunity to grow in the fintech sector
• Friendly and collaborative work culture
• Flexibility and career advancement opportunities

Apply Now:

Send your updated CV to: pratik.ghosh@akova.in Contact: 9147067841

Job Type: Full-time

Pay: ₹13,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person