Support Executive

Job Title - Support Executive

• Provide step-by-step installation and troubleshooting guidance to field engineers and clients over phone calls, video calls, or remote tools.
• Diagnose issues related to hardware, connectivity, configuration, and system performance without visiting the site.
• Resolve most cases remotely and minimize the need for physical visits.
• Maintain high-quality customer communication in Hindi for clarity and ease of understanding.

• Explain installation procedures, wiring details, mounting requirements, and configuration steps to on-site teams.
• Prepare and update technical guides, checklists, and support documentation.
• Maintain accurate logs of all calls, issues, and resolutions in the support system.

• Communicate with clients in Hindi naturally and professionally to ensure smooth support delivery.
• Provide clear instructions, reassurance, and timely updates to customers.
• Maintain a customer-centric and service-oriented approach at all times.

• Native or natural Hindi communication (mandatory).
• Strong understanding of installation processes, hardware setup, wiring basics, and system configuration.
• Good analytical and troubleshooting skills over calls.
• Ability to interpret wiring diagrams, manuals, and installation documents.
• Strong patience, clarity, and confidence while guiding field staff remotely.
• Basic computer/software knowledge and ability to work with CRMs/support ticketing tools.