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Support Engineer

0 - 3 years

3 - 6 Lacs

Posted:16 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities:

More Retail Limited is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey

  • Responding to customer inquiries and resolving technical issues via phone, email, or chat
  • Conducting diagnostic tests to identify the root cause of customer issues
  • Providing technical guidance to customers and walking them through solutions to resolve their problems
  • Collaborating with development teams to escalate and resolve complex technical issues
  • Maintaining accurate records of customer interactions and issue resolutions in a CRM system
  • Participating in the development and delivery of customer training and support materials
  • Communicating with customers and internal stakeholders to provide status updates on issue resolution
  • Strong technical background and understanding of hardware and software systems
  • Excellent communication and interpersonal skills
  • Experience with CRM and ticketing systems

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