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Support Engineer

Support Engineer

More Retail Mrpl

0 - 3 years

|

3 - 6 Lacs

Vijayawada Andhra Pradesh India

Posted:16 hours ago| Platform: Foundit logo

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Skills Required

Responding to customer inquiries Conducting diagnostic tests Providing technical guidance CRM resolving technical issues

Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities:

More Retail Limited is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey

Responding to customer inquiries and resolving technical issues via phone, email, or chat
Conducting diagnostic tests to identify the root cause of customer issues
Providing technical guidance to customers and walking them through solutions to resolve their problems
Collaborating with development teams to escalate and resolve complex technical issues
Maintaining accurate records of customer interactions and issue resolutions in a CRM system
Participating in the development and delivery of customer training and support materials
Communicating with customers and internal stakeholders to provide status updates on issue resolution
Strong technical background and understanding of hardware and software systems
Excellent communication and interpersonal skills
Experience with CRM and ticketing systems

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