Support Engineer

Experience:- 1-3+ Years.

Location:- Bellandur, Bengaluru.

Should be available for F2F.

Please find the detailed JD attached for your reference.

Candidates must have 1 to 2 years of Application/product support experience.

• Managing accounts during integration.
• Working with product, Tech teams and understanding different product flows.
• Attending meetings/con calls with different other merchant tech/Business teams.
• Asking the merchants/clients the targeted questions to quickly understand the root and resolving it under the SLA.
• Must be having the idea of following ITIL process.
• Hands on exp with searching, diagnosing, and troubleshooting and identifying solutions to resolve merchants integration issue.```

Skills: Linux, Python, SQL.

• Grep,sed, ssh, process[pid, jobs, kill, top, nice value, cut,sort,tr, mkdir, cd, wild characters]
• Shell scripting[Mandate]
• Mysql (strong knowledge on subquery and joins)
• Basic of oops concept.
• ITIL knowledge