Support Consultant – Customer Success (B2B / SaaS) Female only

Job Title: Support Consultant – Customer Success (B2B / SaaS) - female only
Experience: 1+ Year (in a similar role)
Location: Bangalore – Bellandur
Industry: SaaS / FMCG
Shift Timing: 7:00 AM – 3:00 PM

About the Role

We’re looking for a proactive Support Consultant to join our Customer Success team. The ideal candidate will have hands-on experience with SaaS products, strong communication skills, and a passion for delivering exceptional client experiences.

Key Responsibilities

• Configure software as per client requirements and support onboarding.
• Manage client interactions and coordinate with internal teams.
• Troubleshoot data/technical issues and resolve tickets within SLAs.
• Conduct UAT, quality checks, and ensure client sign-off.
• Generate reports, support master data management, and document FAQs.
• Deliver RCA for major incidents and assist with app/web upgrades.

Requirements

• Excellent communication and documentation skills.
• Strong in MS Excel and comfortable with web/mobile platforms.
• Understanding of FMCG workflows and SaaS environments.
• Ability to work in a fast-paced, startup setting.

Contact:
Mail - hr03@bizaccenknnect.com
Contact - 93199 56206

Job Type: Full-time

Pay: ₹400,000.00 - ₹900,000.00 per year

Work Location: In person