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BCD Travel
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Support Consultant 1

Support Consultant 1

BCD Travel

1 - 4 years

4 - 7 Lacs

bengaluru

Posted:1 month ago| Platform:

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Skills Required

voice process customer service problem solving communication skills customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Support Consultant 1 to join our team at Advito. The ideal candidate will have excellent problem-solving skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Roles and Responsibility

Provide technical support and assistance to customers via phone, email, or chat.
Troubleshoot and resolve complex issues related to software applications.
Collaborate with internal teams to identify and implement solutions for customer requests.
Develop and maintain documentation of support cases and resolutions.
Analyze customer feedback and provide recommendations for process improvements.
Participate in training and development programs to enhance knowledge and skills.

Job Requirements

Strong understanding of software applications and operating systems.
Excellent communication and interpersonal skills.
Ability to work effectively in a team environment.
Strong problem-solving and analytical skills.
Attention to detail and ability to prioritize tasks.
Familiarity with customer service principles and practices.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Support Consultant 1