Support Analyst - BMC Discovery Tool

BMC Discovery has been CIB's primary automated discovery solution since 2010. As part of an internal program, a critical focus is on IT Asset Obsolescence, with BMC Discovery identified as a process-critical tool to provide data for various software categories. The core activities will involve BMC Discovery TPL development, testing, and release management, requiring collaboration with both vendor BMC and internal software subject matter experts. Direct Responsibilities: - Contribute to data obsolescence activities, coordinating with and reporting updates to the Discovery & Tracking team manager and the S&T Obsolescence team. - Focus on COTS & bespoke software within the defined scope of the S&T Obsolescence team. - Work iteratively through a scope list of software products to determine vendor support for software discovery. - Collaborate with internal subject matter experts to understand software profiles. - Develop, test, and release custom software discovery solutions. - Troubleshoot discovered software version data coverage and quality issues. - Engage with the Discovery & Tracking team to understand the release process and tools. - Attend peer-review meetings to review custom TPL code before deployment. - Submit change requests for production go-live of custom obsolescence data solutions. - Perform ongoing data analysis to validate the performance of new data solutions. - Interact with vendors to enhance knowledge library software data. - Provide background support for BMC Discovery global application platform. Contributing Responsibilities: - Utilize DevOps tools for TPL code development and release. - Understand the importance of good obsolescence data. - Possess data analytics skills to identify trends and gaps in data. - Manage relationships with external vendors and internal teams effectively. - Demonstrate strong task management, prioritization, and risk management abilities. - Appreciate production processes, including change and release management. Technical & Behavioral Competencies: - Expertise in BMC Discovery, particularly in customization and data enhancements using the BMC Discovery pattern language (TPL). - Proficiency in the BMC Discovery data model and query language. - Knowledge of BMC's knowledge base solutions for hardware, OS, and software obsolescence. - Experience in report writing using BMC Discovery query language. Other/Specific Qualifications: - Familiarity with DevOps tools for TPL code development and release. - Understanding of the importance of good obsolescence data. - Strong data analytics skills for identifying trends and data gaps. - Effective relationship management with external vendors and internal teams. - Proficient in task management, prioritization, and risk management. - Understanding of production processes, including change and release management.,