Supply Success Manager

About Zoop

Zoop Live is one of India's fastest-growing, venture-backed startups, transforming the way people shop online. We're building the country's biggest live commerce ecosystemwhere brands, retailers, and creators sell through high-energy livestreams that feel like a real bazaar, not a boring checkout page.

Bring the bazaar online, one livestream at a time.

We're creating the future of social shoppingfast, fun, interactive, and powered by millions of real people.

If you thrive in fast-paced environments, love solving real problems, and want to help 2 million+ retailers and wholesalers grow, Zoop is where you'll want to be.

Role: Supply Success Manager

You'll own seller growth, retention, and long-term success. Your work directly drives platform revenue and supply strength.

What You'll Own:

Seller Success & Relationship Management

• Build and maintain strong relationships with top sellers & live sellers
• Monitor performance: revenue, frequency, engagement
• Identify growth opportunities & scale seller earnings
• Prevent churn with proactive interventions
• Conduct regular check-ins and reviews

Growth & Ops

• Help sellers improve catalogue, pricing, and inventory
• Execute seller engagement & growth programs
• Collaborate with marketing/content/product teams
• Run growth experiments and apply learnings

Data & Reporting

• Track seller KPIs and patterns
• Deliver insights to improve retention and revenue
• Maintain accurate dashboards and reports

What We're Looking ForMust-Haves

• 2+ years

  in Sales, Account Management, Seller Success, or Growth
• Strong communication in Hindi & English
• Proven ability to hit targets
• Comfortable with data and dashboards
• Background in

  e-commerce, marketplaces, or consumer internet

• Passion for sales, relationships, and growth

Nice-to-Haves

• Experience with SMBs or online sellers
• Familiarity with CRM & sales automation tools

Success Metrics

• 70% seller retention after 90 days
• Consistent improvement in seller revenue & show frequency
• 100+ meaningful seller interactions monthly
• Monthly insights & growth experiments shipped

What We Offer

• Competitive salary

• Equity:

  Stock options
• Leadership mentorship & rapid growth
• Startup perks, flexible PTO

Work Arrangement

In-office role at Chhatarpur, Delhi (5 days/week)

Working Hours: 10:00 AM 7:00 PM