Supervisor

Key Responsibilities

• Team & Shift Management

Plan and allocate workforce across shifts, monitor performance of delivery or warehouse staff, and maintain productivity & attendance metrics

• Operational Coordination

Oversee daily operations—loading/unloading, sorting, dispatch, route planning, and real-time problem resolution.

• Productivity & Floor Management

Implement floor management principles (like 5S), maintain process documentation and supervise POD verification, COD reconciliation, and NSL updates Placement IndiaJoblum+1Joblum+1.

• Quality Control & Customer Experience

Ensure timely package processing, address escalations or customer complaints, and coordinate IVR support or inbound customer touchpoints.

• Reporting & Analytics

Monitor KPIs (TAT, productivity, errors), generate and analyse operational reports, and uphold audit standards.

• Cash & Inventory Responsibilities

Manage cash collection processes (COD), reconcile collections, and oversee inventory controls if applicable—especially during last-mile or fleet operations.

• Compliance & Safety Oversight

Maintain adherence to SOPs, ensure workplace safety, and uphold regulatory and organisational policies.

Qualifications & Skills

• Education: Graduate (Preferred)
• Experience: 1–6 years in logistics operations or delivery services; familiarity with last‑mile or warehouse workflows
• Technical Skills: Proficient with Microsoft Excel; experience using logistics/ERP systems preferred Simply HiredSmartRecruiters.
• Core Competencies:
• Team leadership & performance management
• Analytical mindset and process-driven approach
• Strong communication and problem‑solving abilities
• Customer-centric attitude
• Ability to work shifts, including rotational coverage

Compensation & Work Culture

• Salary Range: Approx. ₹2.0–4.0 LPA (₹18,900–₹20,600/month in-hand for typical 1–6 years exp.) .

Performance Metrics

• Achievement of delivery time‑targets (TAT, SLA)
• Daily productivity vs. planned targets
• Low incident or quality variance (missed scans, delay counts)
• Cash collection accuracy for COD operations
• Supervisory responsiveness to escalations and staffing gaps

CategoryDetails

Experience1–6 years in logistics operations

Salary₹18.9K–₹20.6K/month take‑home

SkillsTeam management, Excel, operational coordination

Job Type: Full-time

Pay: ₹10,346.70 - ₹20,000.00 per month

Work Location: In person