Supervisor, Payroll Core Services

Job Summary

As a Supervisor in Payroll Core Services, you will lead a team of payroll professionals responsible for delivering accurate and timely payroll processing for TriNets clients. You will support the Payroll Manager in implementing best practices, optimizing team performance, and driving operational excellence. This role requires strong leadership, process improvement capabilities, and a deep understanding of payroll operations and compliance.

Team will be responsible for executing a broad range of HRIS data management and payroll configuration tasks, including updates to employee records, job classifications, pay rates, and benefit programs within the Client Data Change Management (CDCM) function. It also involves managing case workflows in the PPT and Solution Centers, such as handling PARs, customer follow-ups, and PHI form reviews. Additionally, the role supports payroll compliance and tax operations by processing one-time check reports, managing classification updates, and coordinating tax documentation and offboarding procedures. Accuracy, compliance awareness, and the ability to manage high-volume, cross-functional tasks are essential for success in this role.

Key Responsibilities

Responsibility

Lead and support the payroll team; facilitate weekly meetings, monitor workloads, and evaluate team performance

Act as a subject matter expert and escalation point for payroll issues; identify and implement process improvements

Coach and mentor team members to support professional development and overcome business challenges

Collaborate with the Payroll Manager on work planning, estimation, and prioritization to optimize team performance

Share knowledge and provide guidance to colleagues and team members

Develop annual team objectives and KPIs with the Payroll Manager; communicate goals and track progress

Establish payroll standards and reusable operational frameworks

Support high-volume projects and provide team coverage as needed

Qualifications

Education

• Bachelors/Masters degree in Human Resources, Finance, Business Administration, or related field (preferred)
• Equivalent experience in payroll operations or HR shared services will be considered

Experience

• Minimum 3-5 years of experience in payroll processing or operations
• 2+ years experience in a supervisory or team lead role is preferred
• Experience in a PEO or HR outsourcing environment is a plus

Preferred Certifications

• Certified Payroll Professional (CPP)

  by the American Payroll Association (APA)

• Fundamental Payroll Certification (FPC)

  – for foundational payroll knowledge

• Indian Payroll Compliance Certification

  – from NIPM, SHRM India, or similar institutions

Skills & Competencies

• Strong leadership and team management skills
• Excellent coaching, mentoring, and problem-solving abilities
• Strong organizational and follow-up skills
• Effective written and verbal communication
• Ability to adapt to a dynamic and changing environment
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Ability to analyze and interpret payroll data and take appropriate action
• Interest and ability to train and develop team members