Posted:1 month ago|
Platform:
Work from Office
Full Time
Skills/Competencies Required PU/Graduation (Any Stream) 3-6 yrs of relevant experience. Good communication skills Knowledge of Ms Excel Orientation towards working with people Management skills in terms of maintaining people and work Good Leadership skills Knowledge of collections process, specifically domestic collections Passionate towards achieving targets JOB ROLE Key functions will be: On-the-job Product Training of new joinees Maintain MIS for Allocated Pool Tracking Callers properly Inspire / motivate callers to achieve targets Sending Pick-up files to FPRs Co-ordinate with Bank FPRs Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Coordinate with Collection agencies Handling Escalation calls /agitated customers Key Responsibilties On-the-job training. Performance Reporting Maintaining MIS
HDB Financial Services
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