Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
Spes Manning Solutions LLP
>
Supervisor Communication trainer

Supervisor Communication trainer

Spes Manning Solutions LLP

3 - 6 years

|

8 - 10 Lacs

Posted:17 hours ago| Platform:

Apply

Skills Required

communication training training delivery training management voice and accent training & development

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities

Build and sustain professional and communication skills for the accounts VA trainers.
Post TTT certification, deliver at least 1 batch every half-year during Process Training.
Identify learning needs of agents, other learners, or business as a learning consultant.
Design training curriculum using the principles of Instructional Design.
Work closely with the Floor Support and Voice & Accent teams to use materials (e.g. recorded calls) from businesses in training and to customize training according to the project/process.
Observe and evaluate trainee performance during real-time training sessions.
Conduct 1:1, TEP, and RTR activities for all communication and soft skills trainers once every month.
Track and maintain batch-wise attendance and certification records for audit purposes.
Conceptualize, plan, and execute training and skilling initiatives for floor colleagues.
Initiate and participate in the projects of the team and the department.
Create refresher and huddle content every month and track floor penetration every week based on the TNA/TNI and audit results (Quality and VA) from the previous month.
Should be willing to work in 24/7 shifts (Day and Night Shifts - Rotational).

Preferred Candidate Profile

CAT score of 6.5 or above.
Undergo and clear TTT in-house certification program.
Graduate/Postgraduate.
Relevant experience of 1-2 years.

More Jobs at Spes Manning Solutions LLP

Actuarial Specialist

mumbai, bengaluru

INR 18 - 27 Lacs

CSA/CSE-International Voice & Blended 5-Day Work

pune

Experience: Not specified

INR 3 - 6 Lacs

Associate- Global Customer Support/Immediate Joiners/5 Days Work

pune

Experience: Not specified

INR 2 - 6 Lacs

Windows Server Support Hiring | Voice | Pune

pune

INR 3 - 8 Lacs

International Voice Process Executive

bengaluru

Experience: Not specified

INR 3 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Spes Manning Solutions LLP

RecommendedJobs for You

Supervisor Communication trainer

Spes Manning Solutions LLP

bengaluru

Soft Skills Trainer

Talentpull And Infrastructure

kolkata, hyderabad, pune, ahmedabad, chennai, bengaluru, delhi / ncr, mumbai (all areas)

Soft Skills Trainer

Kapil Power & Infra

hyderabad

Supervisor Communication trainer

Spes Manning Solutions LLP

bengaluru

Communications Trainer-Gurgaon

Spes Manning Solutions LLP

gurugram

Trainee - Software

bengaluru

Communication Trainer

coimbatore, all india

Communication Trainer

Weekday AI (YC W21)

karur, tamil nadu

Badminton Coach (Male)

vellore

AGS Health is Hiring - Lead Trainer(Soft skill)

chennai