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Spes Manning Solutions LLP
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Communications Trainer-Gurgaon

Communications Trainer-Gurgaon

Spes Manning Solutions LLP

2 - 7 years

|

3 - 7 Lacs

Posted:17 hours ago| Platform:

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Skills Required

communication training soft skills training voice and accent training delivery curriculum design

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role and Key Responsibilities:

Build and sustain professional and communication skills for advisors in NHT.
Undergo TTT certification and thereafter deliver NH Training to NHT batches.
Identify learning needs of agents, other learners, and business as a learning consultant.
Design training curriculum using the principles of Instructional Design.
Work closely with the FS V&A team to use materials (e.g., recorded calls) from the floor in training and to customize training according to the project/process.
Observe and evaluate trainee performance during real-time training sessions.
Track and maintain trainee attendance and trainee certification records for audit purposes.
Initiate and participate in projects of the team and department.
Conduct refresher or stratified training batches on NHT modules.
Should be willing to work in 24/7 shifts (Day and Night Shifts - Rotational).
Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion.
When not involved in batches, be willing to support the National Command Center with language assessments for hiring.
Maintain key MIS related to all the above activities.
Excellent communication skills (6.5 on CAT) This is essential for candidates to move to the next level of interviews.
Good facilitation skills.
Proficient with MS Office.

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